Refund & Cancellation Policy

1. No Refunds on Digital Products

Due to the nature of digital goods (instant LUT downloads, film effect zips, sound kits, stock footage), all sales completed through our payment gateways are considered final and non-refundable. Once files are downloaded or download tokens are generated, we cannot retrieve them, and we do not offer trial periods.

We encourage you to read product specifications, software compatibility requirements, and look through video demos before initiating a checkout.

2. Exceptional Circumstances

We believe in customer satisfaction and may consider refund requests under the following conditions:

• Accidental Duplicate Purchases: If you accidentally purchase the exact same product multiple times in separate transaction orders within a 24-hour period, we will refund the duplicate transaction.
• Corrupted or Broken Links: If the downloaded files are verified as corrupted or the download links are non-functional, and our technical support cannot deliver a replacement within 3 business days of report.
• Double Charge Errors: If our payment gateways charge your card/UPI ID twice for a single order, we will reverse the excess payment.

3. Course Cancellation Policy

For educational video courses, refunds may be requested within **7 days** of the enrollment purchase date, provided that you have watched less than **10%** of the course lessons. Course refund requests can be emailed to support@aasfilms.com along with order details.

Upon approval of a course refund, your student license and enrollment status will be changed to **"revoked"** in our database system, and you will lose access to all course modules and certificate offerings.

4. Processing Refunds

Approved refunds are processed through our payment gateways (e.g. Razorpay, Stripe) back to the original payment method (UPI account or Card) used during checkout. Please allow **5 to 7 business days** for the credited amount to reflect in your bank account.

5. Contact Support

For billing queries, transaction failures, or refund request submissions, please reach out to us at support@aasfilms.com. Our support team responds to billing issues within 24 to 48 hours.